Managed Security (SOC) Services

Threat detection and response delivered by the Weidenhammer Security Team powered by Arctic Wolf.

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Managed SOC services help solve these common challenges:

  • Slow threat response After-hours risk/lack of 24×7 monitoring
  • Alert overload
  • Vendor lock-in
  • Lack of incident response capabilities
  • Inadequate reporting and audit support
  • Expensive cyberinsurance premiums and open-ended risk

Weidenhammer Security Team

The Weidenhammer Security Team is your single point of contact for your Arctic Wolf Managed Detection and Response (MDR) solution. Your Weidenhammer team serves as your trusted security operations advisor and an extension of your internal team, providing you with: 

  • 24×7 monitoring 
  • Alert triage and prioritization 
  • Custom protection rules 
  • Guided remediation 
  • Detailed reporting and audit support 
  • Ongoing strategic security reviews 
Concierge Security for Your Business

Added Benefits

Advanced Threat Detection 

Machine learning with adaptive tuning detects advanced threats and provides forensic analysis for greater efficiency and scale. See more with continuous monitoring of your security landscape, managed by our security operations experts.

  • Broad visibility 
  • 24×7 monitoring 

Leverage Existing Infrastructure

Our MDR solution leverages security technologies within your current environment so you can quickly detect, respond, and recover from threats without worrying about vendor lock-in, or replacing your existing systems. 

Managed Containment

Rapidly respond to threats and stop their spread by preventing host devices from communicating externally, as well as with other devices on your network.

  • Managed investigations 
  • Incident response 
  • Log retention and search 

Recover Quickly

Learn from incidents and implement custom rules and workflows for proactive protection. 

  • Guided remediation 
  • Root cause analysis 
  • Personalized engagement 

Managed Security Services

Powered by Arctic Wolf

In the age of advanced AI, defenders now have to operate in a world in which threat actors are leveraging AI to power a new level and scale of attacks. Weidenhammer’s managed security services powered by Arctic Wolf have responded by embedding AI directly into the security operations platform. Arctic Wolf uses an agentic “swarm of experts” model (multiple specialized AI agents) with humans in the loop and an AI Trust Engine designed to add guardrails and validation, addressing issues like hallucinations and ensuring outputs are reviewed and escalated when needed.

Behind the scenes, Arctic Wolf’s Security Operations Graph ingests over nine trillion telemetry events per week and incorporates curated “golden datasets” and customer context to improve detection and response without exposing client-specific data.

On the investigation side, Arctic Wolf introduced Cipher, a generative-AI security assistant (developed with Anthropic) that provides instant answers, contextual enrichment, and actionable summaries to help teams understand alerts and investigate faster.

When attackers are leveraging AI to move faster and in more sophisticated ways than ever, our services fight back using generative AI/agentic workflows to help reduce time to detect, triage, and resolve issues, all while keeping expert analysts central to the process.

Agentic SOC Scenario

infographic of concierge security plan

A Suspicious Device Is Plugged Into A Corporate Laptop…Is it a Threat?

It is early morning. At the start of the day before IT and Security are online…
A user plugs a USB device into a laptop. An alert is fired from Microsoft Defender.

The Aurora Agentic SOC is on the case!

In under three seconds, four different specialized agents work together to complete 15 steps of triage, determining a final disposition and taking action.

Service What You Get
Managed Detection and Response (MDR)
  • 24×7 eyes-on-glass monitoring across your endpoints, network, identity, and cloud so that threats never go unnoticed.
  • Your own Concierge Security Team acting as a true extension of your staff, not a faceless call center.
  • Expert alert triage that crushes false positives and surfaces only the threats that matter.
  • Rapid managed investigation and incident response to contain attacks before they spread.
  • Managed Containment instantly isolates compromised hosts to stop lateral movement in its tracks.
  • Machine-learning-powered advanced threat detection with adaptive tuning for your environment.
  • Guided remediation and root cause analysis turn every incident into a stronger security posture.
  • Unlimited log collection with a minimum 90-day retention, ready for compliance, audits, and search.
  • Custom detection rules and workflows tailored to your business, not a generic playbook.
  • A purpose-built customer portal with security score, ticketing, and real-time visibility into your posture.
  • Quarterly strategic security reviews to continuously harden your environment over time. These Security Posture In-Depth Reviews (SPiDRs) are tailored to your specific situations in order to deliver maximum value.
  • Works with the security tools you already own; no rip-and-replace, no vendor lock-in.
Vulnerability Management
  • End-to-end vulnerability management that unifies asset discovery, scanning, prioritization, and reporting in a single platform.
  • Internal, external, and host-based vulnerability scanning for full attack-surface visibility across on-prem, cloud, and endpoints.
  • Unified, deduplicated view of assets, vulnerabilities, and software misconfigurations; no more correlating data across siloed tools.
  • Threat-based risk prioritization powered by Arctic Wolf threat intelligence, CISA KEV, exploit likelihood, and asset criticality.
  • AI-powered guidance that helps your team focus on the vulnerabilities most likely to impact the business.
  • Account takeover risk detection via continuous dark and gray web monitoring for compromised corporate credentials.
  • Customizable Risk Exposure Score and SLAs so you can align vulnerability management to your organization’s risk tolerance.
  • ITSM integration with ServiceNow and ConnectWise; generate tickets directly from the Aurora VM console.
  • On-demand executive reporting with 30-, 60-, and 90-day trending to demonstrate measurable risk reduction.
  • Enhanced visibility when paired with MDR; surface unmanaged assets via DHCP, Active Directory, and MAC address data.
  • Self-serve Unified Portal with advanced filtering, sorting, grouping, and tagging to fit any analyst workflow.
Attack Surface Management
  • Continuous asset discovery across devices, users, applications, cloud resources, identities, vulnerabilities, and security controls.
  • Unified asset inventory that aggregates, correlates, and deduplicates data from 100+ IT and cybersecurity integrations.
  • Visibility into unmanaged, unknown, stale, and under-protected assets that traditional tools miss.
  • Security control gap analysis across endpoint, vulnerability management, identity, cloud, and other connected tools.
  • Exposure management covering misconfigurations, coverage gaps, insecure credentials, end-of-life operating systems, and configuration drift.
  • Contextual risk prioritization that combines threat intelligence, business context, asset criticality, severity, and exploitability.
  • Query-based analysis to surface exposures by asset group, operating system, office, business unit, or environment.
  • Integration Venn Diagrams and Live Inventory views to quickly identify coverage gaps across security tooling.
  • Remediation workflow support including tagging, asset comparison, and status tracking.
  • Dashboards and reporting to track exposure trends, remediation progress, and program effectiveness with verification that risk was actually reduced.
Incident Response (IR) JumpStart Retainer
  • Guaranteed 1-hour response SLA; when an incident hits, the IR team is already on the line.
  • No prepaid hours and no “use it or lose it”; pay only for what you actually need.
  • Sub-$300/hour emergency IR rate, dramatically lower than the typical retainer (often up to ~$50K/year).
  • Insurance-approved on 30+ cyber insurance panels worldwide; your carrier will recognize the team.
  • Battle-tested IR plan built and reviewed with Arctic Wolf experts so you are ready before day zero.
  • Pre-built, incident-specific runbooks for ransomware, BEC, data theft, and more.
  • Secure online IR portal stores all your response documents, accessible to your whole team in a crisis.
  • Complimentary scoping call so the IR team already knows your environment when minutes matter.
  • Backed by a team that runs 1,000+ engagements per year and has cut average ransom demands by 92%.
  • Customers recover ~15% faster than the industry average, getting you back to business sooner.

IR JumpStart Retainer

Arctic Wolf IR JumpStart Retainer is the first proactive incident response retainer that combines incident response planning with a 1-hour SLA and no prepaid hours. This add-on option ensures peace of mind and business continuity.

Optional Add-Ons

Extended Log RetentionHold onto your security log data well beyond the standard 90 days to satisfy stricter compliance, audit, and forensic investigation needs.
Data ExplorerSelf-serve, on-demand search across your full security telemetry; empower your team to hunt, investigate, and answer questions instantly.
Threat IntelligenceCurated, real-time intelligence on emerging adversaries, IOCs, and TTPs delivered in context so you can act, not just read reports.
Resolve Patch ManagementClose the loop on remediation by executing patches using the existing Arctic Wolf agent, with scheduling, deferrals, ITSM ticketing, and on-demand rescanning to validate success.

Have an IT staff that wants to handle onboarding (with Arctic Wolf), be the first responders when an incident is being investigated and responded to, and directly manage regular security posture reviews with the Arctic Wolf team? That’s what we call our Direct model. Weidenhammer can take a more hands-on approach and handle those facets for you. Choose our Co-Managed model.

The Agentic Future is Already Here

infographic that shows how agentic security from Weidenhammer and Arctic Wolf can improve business outcomes

IT and Security Leaders are Trying to Adapt

AI is here but adoption in cybersecurity is lagging

< 5%

of organizations have deployed agentic AI in security operations
Gartner

95%

of generative AI pilots at
companies are failing
MIT

75%

of enterprises will be using AI-amplified cybersecurity products by 2028
Gartner

What’s Not Working

Frontier AI Models

“Build it yourself from scratch”
General-purpose AI with no security expertise. You prep the data, build the agents, hire the data scientists. The AI itself admits it lacks the domain knowledge, so you need to supply it.

bolted on AI icon

Bolted-On AI

“Here’s a workbench, good luck”
They give you tools to build your own agents. The burden of AI development, governance, and operation (and costs) falls entirely on you.

AI Startup Agents

“We do one thing, sort of”
Narrow bolt-ons limited to triage. Built on synthetic data, not real expertise. No 24×7 human in the loop to call when teams get into a real security incident.

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No matter where you are, our managed service offerings will give you peace of mind and smarter modernization moving forward.

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