Concierge Security with Weidenhammer + Arctic Wolf
Harden Your Security Posture. Programmatically. Continuously.
The Arctic Wolf Concierge Security Team (CST) works with organizations to proactively harden their environments and mitigate cyber risks and amplify resilience.
Focus
Arctic Wolf’s Concierge Security is designed to identify and target specific best practices, risks, and/or threats that are of the highest interest for your organization. Working with your CST, you can focus on malware, business email compromise, or ransomware hardening or conducting attack surface configuration reviews, and much more.
Mitigate
In partnership with your CST, establish a Security Focus and work on mitigating risk by hardening and configuring your environment via a sequence of Security Posture in-Depth Reviews (SPiDRs). Each SPiDR is designed to be actioned quickly and easily, enabling your organization to incrementally and successfully improve your security posture.
Adapt
Working with your CST, your named team of security experts who understand your unique business context and security challenges, adapt your Security Focus in response to changes in the threat landscape, incidents, and your environment via Detours before returning to your primary Security Focus.
Security Expertise On-Demand
Your Concierge Security Team act as strategic advisors to help harden your environment and proactively mitigate risk, generally available 9 a.m. to 5 p.m.
You always have 24×7 phone and email access to members of the security team to help answer any immediate questions you have.
Amplify the Value of Penetration Tests
Your CST will work with you to ensure you maximize the value of a penetration test (pen test) by proactively hardening your environment against common tactics, techniques, and procedures (TTPs).
In response to pen tests, work with your CST to evaluate the results and determine mitigation strategies to maximize security efficacy.
Custom Reports
Get support for custom reports from your CST. They will help guide you through the Arctic Wolf dashboards and tools, such as:
- Unified Portal Dashboards
- Data Explorer
- Data Explorer Lite
Additionally, the team can support certain data requests.
Key Features
01
Programmatic Security Posture Handling
Programmatically improve your security posture and harden your environment with a security focus designed with your CST to target your most pressing security needs.
02
Experts Who Know Your Context
Not only do you get the foundational tools and technology you need to respond to threats, but you also get security experts who help you operationalize those tools and tackle ongoing security questions.
03
Designed for Adoption and Implementation
Easily consumed Security Posture in-Depth Reviews are designed to support your organization incrementally improve your security posture and harden your environment.
04
Technology and Vendor Agnostic Approach
Much like our open-XDR platform, our CST takes a vendor-, technology-, and attack-surface agnostic approach, as they offer support for firewall configuration, cloud-app configuration, policy best practices, and much, much more across tools and vendors.
Why Weidenhammer + Arctic Wolf?
Most SOCs stop at the alert: they tell you something’s wrong and hand you a report. With us, Arctic Wolf validates the alert and contains the initial threat, then escalates straight to the Weidenhammer support desk – the same engineers who already run your servers and know your environment – so the problem actually gets fixed, not just documented. We handle the deployment and tuning up front (agents, sensors, log sources, alert rules), we’re your single point of contact when something happens, and if the remediation falls within your existing managed services agreement, we do it at no additional cost.
Arctic Wolf provides world-class security operations center (SOC) capabilities that couple hundreds of specialized AI cyberdefense agents with other layers of proven tools and human security analysts, while Weidenhammer adds additional security expertise, interpretation, and response from an existing trusted partner and relationship. This team helps with remediation support, strategic guidance, and the operational awareness and capability needed to turn security insights into action.
Weidenhammer is a direct part of the escalation matrix, so the same engineers who administer your environment engage directly in remediating a security incident – validated and contained by Arctic Wolf, then resolved by the team that already knows your systems. We help you rapidly operationalize Arctic Wolf’s recommendations to close identified gaps and improve your security posture, and we serve alongside you and Arctic Wolf as one team on your ongoing security journey.
By partnering with Weidenhammer and Arctic Wolf together, organizations benefit from:
- 24×7 monitoring and threat detection
- A dedicated concierge security advisory team
- Co-managed vulnerability remediation support
- Microsoft security optimization
- Compliance and audit readiness
- Executive security reporting
- Security roadmap development
- Engineering resources when action is required
Set the Pace for Your Security Organization
The Arctic Wolf Concierge Security Team works with organizations to proactively harden their environments and mitigate cyber risks via the Security Focus program. With Arctic Wolf, you can select the engagement type that best suits the needs and pace of your organization’s security team.
Silver
Up to 4 Scheduled Security Touchpoints focused on delivering core security activities to achieve core security outcomes.
Silver SPiDR Library
Core security activities to drive the necessary actions required to achieve basic security outcomes
Examples:
- Security Best Practices
- CSPM Assessment
- Pentest Response
- Breach Recovery
Gold
Up to 12 Scheduled Security Touchpoints focused on delivering advanced activities to support your organization’s outcomes.
Gold SPiDR Library
Advanced security activities for teams looking to take a more active approach to hardening their environment
Examples:
- Threat & Attack
- Compliance Assessment
- Ransomware Hardening
- BEC Hardening
- + Silver Library
Platinum
Up to 18 Scheduled Security Touchpoints focused on tailoring the service to achieve your organization’s outcomes.
Platinum SPiDR Library
Tailored experiences for technology migration and high-touch ongoing proactive improvement
Examples:
- Anomalous Traffic Analysis
- Decoy
- AD Attack Path Assessment
- Industry Threat Mapping
- Data Exfil Hardening
- + Focused Tailoring
- + Silver and Gold Libraries
Each level includes: Named Security Team, 24x7x365 SOC Support, Escalation Follow-up, and Reporting Support
Weidenhammer and Arctic Wolf are SOC2 Type II Certified. Arctic Wolf is ISO 27001 Certified.
Success is your future, we’ll help you harness it.
No matter where you are, our managed service offerings will give you peace of mind and smarter modernization moving forward.