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Colonial Parking
Client:
  • Colonial Parking
Project:
  • Infrastructure
Industries:
Headquarters:
  • Wilmington, Delaware,

Client Overview

Colonial Parking is headquartered in Wilmington, Delaware, and managing facilities in Wilmington, DE; Delaware County, PA; and under the name Landmark Parking, Inc. in Baltimore, MD and Washington, DC. A company officer is in each city where they operate in order to maintain a local presence and to be able to quickly respond to any situation.

Regionally Colonial employs over 285 people who serve in excess 45,000 parking patrons daily. While Colonial Parking is pleased to manage over 100 parking facilities ranging in size from 20 spaces to campuses of over 3000 spaces, Colonial considers each location of equal importance to its business.

The key to Colonial Parking’s success is the quality of their people. Every associate has a thorough understanding of customer service. They focus training on the old standards of courtesy, fairness and consideration.

We pride ourselves on being large enough to use the latest technology, but small enough to offer individual attention to each location.

Jed Hatfield, second generation President of Colonial Parking.

Solution

Weidenhammer consulting was engaged to help bring Colonial’s IT up to date with technology and to eliminate the repetitive manual tasks that were being performed to run the business. Weidenhammer performed an IT / Business assessment that would look at their IT process and what was needed to improve IT so it supported the objectives of the company set by the management staff. This project pointed out some manual processes that should be addressed and also some infrastructure weaknesses that needed to be addressed. It also identified a need for a new ERP system and recommended a software upgrade. Weidenhammer was then engaged to lead the software selection project which has concluded with a recommendation for new software and hardware. The new software is MS Great Plains. Currently 

Colonial is in the process of implementing the software into their network and converting to the new systems.

Benefits Summary 

Colonial is positioned to be more productive and to provide improved service to their clients.

In the projects just completed we defined a strategic IT plan and performed a software selection process which when implemented will take the company well into the future.


Bill Parks, CFO at Colonial Parking