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Accelerating Business – Technology is Often the Easy Part

As we work with companies to help them accelerate their business, we are often asked to look at their current technology, staffing, and how to improve the technology. We’ve found the best way to do this is to start by taking a step back and asking what the business goals are – this will determine the long-term technology direction.

Organizational Issues

When we begin looking at their business objectives, current practices, and pain points, we often find systems that aren’t being fully utilized and/or systems that have been so customized that they become unworkable.  Most times this has nothing to do with the underlying technology, but rather organizational issues that have not been addressed. For example:

  • Employees who haven’t been trained properly to use the system, resulting in many different methods for using it. This results in inefficiency, incorrect data being entered, and reporting that doesn’t match from department to department.
  • Inadequate resources assigned to support systems and train end users,
  • Enterprise level decisions that have been postponed because someone’s process will need to change (for example, different departments measuring the same metric in different ways, rather than one version of the truth).
  • Unwillingness to change to processes to make them more efficient because “we’ve always done it that way”.
  • Belief that our way is better than our competitors, especially around what I call commodity or industry standard processes that don’t add value to the customer (order processing, financial accounting, customer service requests).

Communication Issues

Communication between departments is critical – does your technology team actively seek out and listen to business units’ goals and objectives and then suggest technology that can help? When problems occur with your network or a specific application, does your technology team inform you of what went wrong and how it can be prevented in the future? Has your technology team been made aware of all of the projects going on in your organization so they can provide assistance?

Implementing technology requires clear communication and decisions to be made about your business objectives – technology is there to support and help accelerate your business plans. We can help uncover communication and organizational development issues as well as facilitate actions to improve these issues. Technology is often the easy part – once common decisions are made around business objectives. Find out more about our framework for helping companies accelerate their business.