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Weidenhammer

Focus on Managing Your Business, Let Us Focus on Managing Your IT

Weidenhammer is a complete IT Company. We provide the modern tools and skilled resources for the comprehensive management, support and maintenance of your IT infrastructure. Our proactive solutions maximize availability of your network and user productivity, while reducing costs.

Our 24×7 Managed Services allow you to shift resources from high-price/low-value tasks to strategic projects and business growth.

Mitigate risks. Reduce costs. Prioritize strategies.

For a complete rundown of our cloud IT services, please click here.

Network Operations Center

Weidenhammer’s 24×7 remote network monitoring, management and problem remediation services provide a proactive, preventative approach to network support that improves system availability and performance, enhances infrastructure insight and reduces costs for:

  • Servers
  • Storage Area Networks
  • Network Devices
  • Unified Communications
  • Wireless
  • Workstations

Our comprehensive service is designed to decrease downtime and free internal resources to focus on strategic initiatives and core company goals. Our remote monitoring, management and problem remediation solutions include:

  • 24×7 Alert, Threshold & Event Monitoring
  • Alert Validation, Escalation & Problem Remediation
  • Windows Patch Management
  • Backup Job & AV Update Verification
  • Network Device Configuration Backup
  • Vendor/ISP/Telco Technical Support Escalation
  • Executive Dashboard & On-Demand Reports
  • Portal Access for Case Tracking & Metrics
  • Moves, Adds, Changes
  • Toll-Free Support Hotline

Help Desk

Traditionally, the choice was difficult: Do you add staff and build an infrastructure to implement your own help desk service, or do you forgo this potentially expensive option due to cost, but at the risk of customer satisfaction?

The Weidenhammer Technology Help Desk makes the decision simple and cost-effective by providing an affordable, scalable, highly technical call center that allows you to lower operating expenses while providing your users with quality product support.

Key features:

  • 100% Domestic Call Center
  • Toll Free Number
  • Certified Technicians
  • Level 1 & 2 Coverage
  • Average Speed of Answer: < 60 seconds
  • 70/30 Rule: 70% of All Calls Answered within 30 seconds
  • First Call Resolution Rate: > 70%
  • 150 Language Translation Service
  • Flexible Per User or Per Incident Plans
  • Monthly Term

Let’s get started! We’d love the opportunity to show you how Weidenhammer’s Infrastructure Division would benefit your company’s infrastructure needs. To set up a free consultation email us or call 866.497.2227.