Desktop Support Specialist

Position Description:
  • Report directly to the Director of IT
  • Professional, organized, and works with a security mindset
  • Providing face to face, phone, & email technical support to employees & clients
  • Strong team player with positive attitude with ability to work independently
  • Superior verbal & written communication skills to provide excellent customer service
  • Proven analytical and problem solving capabilities
  • Participate in discussions regarding technology strategy and future needs
  • Continually updating documentation for department
  • Respond to service requests from end users by priority and completion date
  • Perform PC installs, upgrades, repairs, & maintenance (software & hardware)
  • Printer troubleshooting, maintenance, monthly accounting of print supplies
  • Responsible for backing up pc environments in case of Software/Hardware failure
  • Keeping up to date with Microsoft updates for PC Operating Systems & Office apps
  • Understanding/Defending/Cleanup of spyware, malware, virus’
  • Understand spam concepts
  • Automated installs ex: Symantec Ghost, slipstream, imaging
  • Basic networking skills (DNS, DHCP, WINS, VPN, TCP/IP)
  • Provide remote troubleshooting when end users are at home/in hotels/on road
  • Troubleshooting network connectivity issues, both wired & wireless methods
  • Troubleshoot phone & fax issues
  • Supporting all Front Office functions
  • Associate's Degree in Information Technology or equivalent
  • Any Microsoft, VMware, CompTIA, Cisco would be a plus
  • 0-2 years of relevant IT experience in a diverse network environment
Application Knowledge:
  • Microsoft, VMWare, & Symantec Products, Cisco/Unix/Linux a plus
Hardware Platform/OS Knowledge:
  • Intel & AMD based Lenovo & HP hardware

Notice: Successful candidates must undergo a background screening which includes a urine drug test.

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